Refund Policy

If you're not satisfied within 30 days of your first payment, email baselinetestsupport@gmail.com and we'll refund it in full.

You don't need to give a reason. We won't ask what you didn't like, we won't offer you a discount to stay, and we won't make you click through a retention flow. If this wasn't worth your money, that's our problem to fix, not an argument to win.

Refunds go back to your original payment method and typically appear within 5–10 business days, depending on your bank.

You can cancel at any time and it takes effect immediately for future billing. You keep access until the end of the period you've already paid for — we don't cut you off mid-month.

Cancelling is not the same as a refund. If you cancel in month three, you won't be billed again, but we don't refund months one and two retroactively.

Beyond the 30-day window we don't refund past payments as a matter of course, because you've had access to the material for that time. Cancel and you won't be charged again.

Two exceptions, both of which we honour without argument:

• Accidental or duplicate charges. Refunded in full, whenever you spot them. If you were billed twice or charged after cancelling, that's our error.
• You forgot to cancel and never used it. If you were billed for a period you didn't touch, tell us and we'll refund it. We don't want money from men who aren't getting anything.

Annual plans carry the same 30-day full refund. After 30 days, we refund the unused whole months on request, minus the months you've had access to.

A year is a long commitment to make on a product you've just met. Charging someone for eight months they don't want because of a date on a calendar isn't a business model we're interested in.

• Anything you buy from a third party we link to. Lab tests and clinic subscriptions are governed by that company's refund policy, not ours — check theirs before purchasing
• Accounts terminated for abuse, fraud, or redistributing our paid content

Two reasons, and we'd rather state them plainly than pretend it's pure altruism.

It's consistent with what we sell. This is a site whose entire premise is telling men not to buy things they don't need. A grudging refund policy would contradict that on the one page where it costs us something.

It's also just better business. A man who gets an easy refund tells people we were straight with him. A man who has to fight for one disputes the charge with his bank, which costs us more than the refund and helps nobody.

Email baselinetestsupport@gmail.com from the address you signed up with, and say you'd like a refund. That's the whole process. We aim to reply within two business days.

See also our Terms of Service and Privacy Policy.